At Bedrock Bioscience, we prioritize the quality and performance of our products. Please review the following policies regarding returns and warranties to understand your rights and responsibilities as our customer.

1. Return Policy
Due to the medical nature of our products, Bedrock Bioscience does not accept returns for refunds. This policy ensures the safety and integrity of our medical devices for all customers.
Exceptions:
Products damaged during shipping may be eligible for replacement. Claims for shipping-related damage must be submitted within seven (7) days of delivery.
If you believe you received a defective product, please refer to our Warranty Policy below.

2. Warranty Policy
Limited Warranty
Bedrock Bioscience warrants that its products are free from defects in materials and workmanship under normal use for a period of one (1) year from the date of purchase. This warranty applies exclusively to the original purchaser and is non-transferable.
What the Warranty Covers:
Manufacturing defects.
Material defects.
Workmanship defects.
What the Warranty Does Not Cover:
Damage caused by misuse, abuse, neglect, or improper maintenance.
Unauthorized repairs, modifications, or alterations.
Normal wear and tear.
Products used in violation of provided instructions or guidelines.

3. Warranty Remedies
In the event of a defect covered under this warranty, Bedrock Bioscience will, at its discretion:
Repair the defective product.
Replace the defective product with a new or refurbished unit.
Refund the purchase price of the defective product (in rare cases and at the sole discretion of Bedrock Bioscience).

4. Warranty Claim Process
To submit a warranty claim:
Contact Us: Reach out to our Customer Support team at https://bedrockbioscience.com/support/product-return/
Provide Documentation: Include proof of purchase (e.g., receipt or order confirmation) and a detailed description of the defect.
Assessment: Once we receive your claim, our team will assess the issue and provide instructions for next steps, which may include returning the product for inspection.
Important Notes:
Customers are responsible for shipping costs associated with returning the product for inspection.
If the product is deemed defective and covered by warranty, Bedrock Bioscience will cover the cost of shipping the repaired or replacement product back to you.

5. Disclaimer of Implied Warranties
To the fullest extent permitted by law, all implied warranties, including warranties of merchantability and fitness for a particular purpose, are hereby disclaimed.

6. Limitation of Liability
Bedrock Bioscience’s liability is strictly limited to the remedies outlined in this Warranty Policy. Under no circumstances shall Bedrock Bioscience be liable for:
Indirect, incidental, or consequential damages.
Damages exceeding the purchase price of the product.

7. Contact Information
If you have questions about our Return and Warranty Policy or need assistance with a claim, please contact us:
Email: info@bedrockbioscience.com
Phone: 866-209-1008