All of our products can be purchased by medical providers while only our supplements and accessories can be bought by everyone. Â Medical providers must be logged in to be verified and see proper pricing.
How do I see medical provider pricing?
If you are a medical provider, you must be logged in to view provider pricing.
To register for a provider account, visit bedrockbioscience.com/register.
I don’t have a login and I am a medical provider. How can I sign up to get a login?
To get a medical provider login, please register for the site and choose “Licensed Care Provider” during the sign-up process. Â Once we have verified your information, you will have access to provider pricing.
Is there a warranty of the devices?
Yes! We stand by all of our products with a 1 year warranty. Any issues within the first year will be covered. Â See our Terms and Conditions for more details.
How do I get a replacement device if it’s under warranty?
If you are having issues with your device, please follow the link below and fill out all the necessary information and we will reach back out to you once we review your return request.
https://drbizboom.com/product-return/
My power cord is broken. Can I purchase a new power cord?
Yes! Just like any other device with a charging cord, they wear out with time. We do have power cords that can be bought separately. We recommend buying our power cord as the fitting and power output is specific to our device. They can be bought from the following link: Replacement Power Supply
How do I check my order status?
You should have received a confirmation email with your order information as well as a separate email with your tracking information once the order has been shipped. Please refer to these for your order status.
Additionally, you can find this information in the “My Orders” section of the My Account dashboard.
I am having issues with my payment at checkout
Make sure that all of your payment information is correct. Try another payment method if that does not work. Otherwise you can reach out to us via the “Contact Us” page for assistance.
Can I use these lights with the medication I am taking?
Our devices are safe to use with most medications. However, you should always consult with your provider on the specific medications you are taking before using any device.
Can I use these supplements with the medication I am taking?
All of our supplements are generally recognized as safe for use. However, you should consult with your provider for any specific contraindications or medications that you may have.
Is the warranty from the time of purchase from Bedrock Bioscience or the time the patient purchases the light from us?
The warranty is from the time the patient purchases the light.
What are the proper care instructions for the lights?
Proper care instructions can be found in the user guide as well as on our website on the video links.
In general, the lights should not be folded or stepped on as that can damage the light which is not covered under warranty.
Lights should be properly rolled and stored back in their packaging for proper care.
How soon can my patients expect results?
Results can vary from patient to patient. Some patients experience noticeable results after the first treatment while others can take a few weeks to see results.
Why are only half of the lights illuminated on the footlight?
Half of the lights on the footlight are red light (660nm) which is visible to the naked eye while the other half are infrared light (880nm) which is not visible.
Contact Support
Please use the form below to contact the Bedrock Bioscience Support Team!
NOTE: If you are having issues with a product, please complete our Product Return form.
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