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Frequently Asked Questions

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Frequently Asked Questions

My device is having issues. How can I troubleshoot it?
For troubleshooting help, please follow the link below for steps on how to properly troubleshoot your device. Bedrock Bioscience Product Return Form
All of our products can be purchased by medical providers while only our supplements and accessories can be bought by everyone.  Medical providers must be logged in to be verified and see proper pricing.
If you are a medical provider, you must be logged in to view provider pricing. To register for a provider account, visit
To get a medical provider login, please register for the site and choose “Licensed Care Provider” during the sign-up process.  Once we have verified your information, you will have access to provider pricing.
Yes! We stand by all of our products with a 1 year warranty. Any issues within the first year will be covered.  See our Terms and Conditions for more details.
If you are having issues with your device, please follow the link below and fill out all the necessary information and we will reach back out to you once we review your return request.
Yes! Just like any other device with a charging cord, they wear out with time. We do have power cords that can be bought separately. We recommend buying our power cord as the fitting and power output is specific to our device. They can be bought from the following link: Replacement Power Supply
You should have received a confirmation email with your order information as well as a separate email with your tracking information once the order has been shipped. Please refer to these for your order status. Additionally, you can find this information in the “My Orders” section of the My Account dashboard.
Make sure that all of your payment information is correct. Try another payment method if that does not work. Otherwise you can reach out to us via the “Contact Us” page for assistance.
Our devices are safe to use with most medications. However, you should always consult with your provider on the specific medications you are taking before using any device.
All of our supplements are generally recognized as safe for use. However, you should consult with your provider for any specific contraindications or medications that you may have.

The warranty is from the time the patient purchases the light.

Proper care instructions can be found in the user guide as well as on our website on the video links.
  • In general, the lights should not be folded or stepped on as that can damage the light which is not covered under warranty.
  • Lights should be properly rolled and stored back in their packaging for proper care.
Results can vary from patient to patient. Some patients experience noticeable results after the first treatment while others can take a few weeks to see results.
Half of the lights on the footlight are red light (660nm) which is visible to the naked eye while the other half are infrared light (880nm) which is not visible.

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Please use the form below to contact the Bedrock Bioscience Support Team!

NOTE: If you are having issues with a product, please complete our Product Return form.

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